WT

Trust, by design — not by marketing.

Cross-border B2B runs on trust between strangers. We build that trust with verification, escrow, and transparent dispute handling — and we publish the results. If a policy is not enforceable or measurable, it is not worth printing.

The four pillars

How we keep the marketplace safe.

Verification, tiered

Every supplier is identity-verified. Gold-tier suppliers pass document review, video calls with principals, and physical-site or video audits — publicly displayed so buyers can calibrate trust.

Trade Assurance escrow

Funds sit in a segregated escrow account until the buyer confirms goods match the agreement. Milestone releases available for custom orders. No release, no payment.

Transparent dispute process

Disputes are adjudicated by a trained human team using a published rubric. Both parties see the same evidence. Outcomes and median resolution time are disclosed every quarter.

Continuous monitoring

Behavioural signals — response time, dispute rate, delivery performance, off-platform solicitation — feed a real-time trust score. Anomalies trigger human review within hours.

Supplier verification

Five checks, one number.

Every supplier on the platform passes the first three checks. Gold suppliers also pass on-site verification and meet a minimum ongoing-behaviour score. The badge is displayed — or revoked — based on live data.

How to apply for verification →
  1. 1

    Business registration

    Verified against the Turkish Trade Registry (MERSİS) or the equivalent in the supplier's jurisdiction.

  2. 2

    Banking & tax

    Bank account ownership confirmed; VAT / tax number matched to the registered entity.

  3. 3

    Principal identity

    Government-ID check and liveness verification for the legal representative.

  4. 4

    Site verification (Gold tier)

    Physical audit or synchronous video walk-through of the facility, plus review of production capacity and certifications.

  5. 5

    Ongoing behaviour

    Automatic re-scoring on dispute, delay, or off-platform-payment signals. Suspension is automatic on confirmed fraud.

Trade Assurance escrow — the mechanics

Your money moves only when the goods do.

  1. A

    Buyer pays into escrow

    Funds are held by a segregated account in the buyer's currency. The supplier sees a verified commitment but cannot withdraw.

  2. B

    Supplier produces and ships

    Milestones and shipment documents upload against the order. For custom manufacturing, partial releases are available.

  3. C

    Buyer inspects and confirms

    On receipt, the buyer has a defined window to inspect. Confirmation triggers automatic release; silence releases on the last inspection day.

  4. D

    Disputes route to human review

    If the buyer raises an issue, funds stay in escrow while our team adjudicates against published criteria. Median resolution time is visible on our quarterly trust report.

Red lines

Conduct that results in suspension.

  • Misrepresenting product origin, certifications, or production capacity.
  • Soliciting payments outside the platform to bypass escrow or fees.
  • Circumventing the platform with a counterparty you were introduced to through WholesaleTurkey.
  • Intellectual-property infringement, counterfeit goods, or restricted-export violations.
  • Any form of fraud, threats, harassment, or deceptive behaviour.

See the full Terms of Service for legal language.

Report something to us.

Every report is acknowledged within 4 hours on weekdays and triaged by a human. We will update you on the outcome — not just the receipt.